Quality control of postal items

An important role in the system of quality postal service indicators estimation come to processing, delivery and passing terms of postal items.

In order to improve the quality level in postal service performance and determine the passing terms of letter post, Republic of Moldova participates in controls organized at international level.

Continuous control on passing terms of ordinary correspondence is organized by Universal Postal Union (UPU) between postal Administrations, through internet.

Continuous testing represents the verification of international postal service quality using new informational technologies. The control is organized permanently, a fact that increase the value of the received information. The advantage of this control is – internet use in data transmission and report of results.

Postal Administration of Moldova effectuates this control with the following countries: Albania, Spain, Great Britain, Romania, Turkey, Belarus, and Ukraine.

Results of UPU continuous control
Concomitant with continuous control organized by UPU, S.E. “Posta Moldovei” participates at continuous control on passing terms of ordinary correspondence organized by Regional Commonwealth in Communications (RCC). According to activity plan of Postal Operators Council, RCC early organizes end-to-end control of passing terms of ordinary air and surface correspondence and forwarding of dispatches between Moldova and Ukraine.   

Results of RCC correspondence passing terms
At the same time, S.E. “Posta Moldovei” effectuates internal control.
Internal control, organized by quality management direction, is effectuated quarterly. During the control, correspondence passing terms are verified on the territory of Republic of Moldova and Chisinau municipality.

Results of internal control on correspondence passing terms
UPU continuous control
Results of continuous control on passing terms of ordinary correspondence, organized by Universal Postal Union between postal administrations, through internet

In 2008-2010 years the achievement of D+5 targets constitutes:  

Country	Outgoing from Moldova
	2008		2009		2010
	Targets  achievement	Average passing time	Targets  achievement	Average passing time	Targets  achievement	Average passing time
	D+5	D+	D+5	D+	D+5	D+
Romania	94,50%	3,04	98,0%	2,8	98,8%	2,6
Ukraine	84,60%	4,33	92,5%	4	88,6%	4
Russia	10,35%	0,2	0,2%	9,1	0,2%	17,4
Portugal	96,30%	3,26	86,4%	4	76,0%	4,6
Israel	84,60%	4,33
Country	Incoming in Moldova
	2008		2009		2010
	Targets  achievement	Average passing time	Targets  achievement	Average passing time	Targets  achievement	Average passing time
	D+5	D+	D+5	D+	D+5	D+
Romania	96,70%	2,99	98,4%	2,7	96,6%	2,8
Ukraine	87,70%	4,02	65,5%	5,9	69,2%	5,6
Russia	52,20%	5,77	42,8%	6,1	14,1%	7,9
Portugal	65,90%	5,07	79,6%	4,7	71,0%	4,9
Israel	87,70%	4,02

 

  

 

  

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Control on correspondence passing terms
Results of end-to-end control on passing terms of ordinary air and surface correspondence between Moldova and CIS states, organized by Regional Commonwealth in Communications 

 

Country	Outgoing from Moldova						Incoming in Moldova
	2008		2009		2010		2008		2009		2010
	air	surface	air	surface	air	surface	air	surface	air	surface	air	surface
	(days)	(days)	(days)	(days)	(days)	(days)	(days)	(days)	(days)	(days)	(days)	(days)
Azerbaijan	13,9	13,9	10,9	10,8	11,3	-	5,7	-	5,0	-	8,3	-
ØBaku
Armenia	14,1	13,5	10,1	10,1	10,1	-	8,0	-	6,6	-	6,6	-
ØYerevan
Belarus	6,3	6,2	10,0	6,0	12,0	-	6,0	7,2	6,0	7,6	5,2	5,3
ØMinsk
Georgia	-	-	-	-	-	-	10,5	-	14,0	-	9,2	-
ØTbilisi
Kazakhstan
ØAlma Ata	11,1	5,9			16,7	-	12,6	13,8	10,9	-	5,3	-
ØAstana	-	-			12,0	-	-	-	12,3	13,5	6,8	-
Kyrgyzstan	15,7	15,0	11,3	13,7	8,7	-	15,5	15,8	16,5	17,2	-	-
ØBishkek
Russia	14,0	15,0			11,9		8,8	12,7	7,3	16,8	14,0	-
ØMoscow
Tajikistan	-	-	-	-	12,2	-	-	-	-	-	14,4	-
ØDushanbe
Ukraine	7,1	6,6	5,5	5,5	6,2	7,0	6,8	6,1	16,1	9,1	5,3	5,5
ØKiev
Uzbekistan	19,8	16,0	11,1	12,9	12,7	-	13,2	23,6	11,3	19,5	13,0	-
ØTashkent

 

 

 

 

 

 

 

 

Passing terms of internal correspondence:
Results of internal control of correspondence passing terms on the territory of Republic of Moldova and Chisinau municipality

Achievement of correspondence passing terms in the radius on Chisinau municipality (D+1) 

 

Achievement of correspondence passing terms on the territory of Republic of Moldova (D+2) 

In radius of Chisinau municipality	D+1	90%
On territory of Republic of Moldova	D+2	85%

 

		2008
		Quarter 1	Quarter 2	Quarter 3	Quarter 4	Total results
In radius of Chisinau municipality	D+1	99%	89%	92%	91%	93%
On territory of Republic of Moldova	D+2	90%	84%	93%	80%	87%
		2009
		Quarter 1	Quarter 2	Quarter 3	Quarter 4		Total results
In radius of Chisinau municipality	D+1	90%	94%	97%	97%		95%
On territory of Republic of Moldova	D+2	-	96%	87%	78%		87%
		2010
		Quarter 1	Quarter 2	Quarter 3	Quarter 4		Total results
In radius of Chisinau municipality	D+1	84%	96%	100%	83%		91%
On territory of Republic of Moldova	D+2	95%	96%	86%	87%		91%