Quality control of postal items

An important role in the system of quality postal service indicators estimation come to processing, delivery and passing terms of postal items.

In order to improve the quality level in postal service performance and determine the passing terms of letter post, Republic of Moldova participates in controls organized at international level:

Continuous control on passing terms of ordinary letters that is organized by Universal Postal Union (UPU) between postal Administrations, through internet.

Continuous testing represents the verification of international postal service quality using new informational technologies. The control is organized permanently, a fact that increase the value of the received information. The advantage of this control is – internet use in data transmission and report of results.

Postal Administration of Moldova effectuates this control with the following countries: Romania, Russia, Ukraine, Belarus, Portugal and Tajikistan.

UPU International quality standard is 80% in D+5 for each bilateral flow, where D means sending day.

Results of UPU continuous control see below:

Country	Outgoing from Moldova				Incoming in Moldova
	2010		january-september          2011		2010		january-september          2011
	Targets  achievement	Average passing time	Targets  achievement	Average passing time	Targets  achievement	Average passing time	Targets  achievement	Average passing time
	D+5	Days	D+5	Days	D+5	Days	D+5	Days
Romania	98,8%	2,6	99,0%	2,5	96,6%	2,8	98,2%	2,6
Ukraine	88,6%	4	88,5%	3,8	69,2%	5,6	94,7%	3,4
Belarus	-	-	26,3%	8,9	-	-	76,0%	4,6
Portugal	76,0%	4,6	80,6%	4,5	71,0%	4,9	72,5%	5,2
Russia	0,2%	17,4	1,9%	11,1	14,1%	7,9	12,5%	8,8
Tajikistan	-	-	-	10,6	-	-	3,3%	10,4

HQ-HQ control (Headquarter to Headquarter)– is organized by PostEurop to verify the passing terms of ordinary air letters between European countries “from end to end”. This control is diagnostic that consists of sending test letters with embedded magnetic transponders. Control began between postal administrations of Estonia, Germany and Poland. In 2011 the control runs between Germany, Poland and Republic of Moldova.

PostEurop international quality standard is established D+3 ─ 85% for ordinary letters sent between European countries.

 

UPU international quality standard is established D+5 ─ 80% for ordinary letters sent for each bilateral flow.   

 

Results of HQ-HQ control for ordinary air letters sent “from end to end”:

Country	2010
	D+3		D+5
	outgoing	incoming	outgoing	incoming
Germany	9,5%	0,3%	45,7%	28,8%
Estonia	13,8%	15,3%	16,8%	44,7%
Poland	47,8%	69,6%	82,6%	94,3%
Country	Quarter 1 2011
	D+3		D+5
	outgoing	incoming	outgoing	incoming
Germany	4,1%	0,0%	29,1%	19,8%
Poland	28,5%	65,9%	91,9%	100%
Country	Quarter 2 2011
	D+3		D+5
	outgoing	incoming	outgoing	incoming
Germany	3,6%	0,0%	32,1%	26,8%
Poland	34,7%	58,9%	88,5%	97,8%
Country	Quarter 3 2011
	D+3		D+5
	outgoing	incoming	outgoing	incoming
Germany	3,0%	0,8%	34,3%	29,9%
Poland	36,9%	61,8%	90,8%	97,4%

Sequential control on passing terms of ordinary letters organized between member countries of the RCC (Regional Commonwealth in Communications). According to activity plan of Postal Operators Council, RCC early organizes end-to-end control of passing terms of ordinary air and surface letters.

 

Results of end-to-end control on passing terms of ordinary air and surface letters between Moldova and CIS states, organized by Regional Commonwealth in Communications: 

Country	Outgoing from Moldova				Incoming in Moldova
	2010		2011		2010		2011
	air	surface	air	surface	air	surface	air	surface
	(days)	(days)	(days)	(days)	(days)	(days)	(days)	(days)
Azerbaijan	11,3	-	16,4	16,8	8,3	-	6,9	-
Baku
Armenia	10,1	-	-	-	6,6	-	-	-
Yerevan
Belarus	12,0	-	16,0	8,0	5,2	5,3	7,1	7,2
Minsk
Georgia	-	-	31,0	21,7	9,2	-	10,0	-
Tbilisi
Kazakhstan
Alma Ata	16,7	-	18,9	10,7	5,3	-	10,3
Astana	12,0	-	15,7	9,3	6,8	-	11,4
Kyrghyzstan Bishkek	8,7	-	15,2	12,7	-	-	14,0	17,0
Russia Moscow	11,9		19,4	18,1	14,0	-	14,5	16,7
Tajikistan	12,2	-	-	-	14,4	-	-	-
Dushanbe
Ukraine	6,2	7,0	7,1	7,0	5,3	5,5	5,2	5,8
Kiev
Uzbekistan	12,7	-	13,8	12,5	13,0	-	14,1	-
Tashkent

 

GMS control (Global Monitoring System) – control organized by Universal Postal Union (UPU) that have the aim to improve the quality of letter post and to establish the passing terms  in Chisinau municipality by sending test letters with RFID diagnostic equipment embedded (transponders).

Results of GMS control for ordinary air letters sent in Chisinau:

Region	Term	2011				Targets
		Quarter 1	Quarter 2	Quarter 3	Total results
The Chisinau municipality	D+1	81,3%	88,1%	88,1%	85,8%	95%

 

Internal control – control organized quarterly by SE “Posta Moldovei” to verify the passing terms of ordinary letters on the territory of Republic of Moldova and Chisinau municipality.

 

Results of internal control:

Region	Term	2011			Targets
		Quarter 1	Quarter 2	Total result
The Chisinau municipality	D+1	94%	96%	95%	90%
Between the localities of Moldova	D+2	96%	97,5%	96,8%	85%

 

Region	Term	2011		Targets
		Quarter 3	Total rsults
The radius of one locality	D+1	96%	95%	95%
The radius of one region and between regional centers	D+2	100%	100%	90%
Between the localities of Moldova	D+3	93%	93%	85%